Refund & Return Policy

Order Modification:

You can make changes to your order details, such as colors, dimensions, shipping address, or telephone number, within 48 hours of placing the order. Once the order has been shipped, modifications cannot be accommodated.

Order Cancellation:

You have the option to cancel your order at no charge within 48 hours of placing it. However, if the order has already been shipped, cancellation is not feasible. In the event of an insistence on cancellation after shipment, a fee ranging from 30% to 50% of the order amount will be applied. This charge covers our storage, order preparation, and shipping costs. The applicable fee will be deducted from the refund amount for your item(s).

Return

If you intend to return an item purchased from our website, you have a 30-day window from the date of receiving the order to initiate the return process. Return shipping expenses are your responsibility, and this cost will be deducted from the refund for the item(s) returned.

Please note that for the article to be eligible for return, it must be in its original condition: unused, in its original packaging, and with all accessories intact.

You are allotted 7 days from the approval date of the return to dispatch the item.

Important Notice: Damaged, soiled, or used items are not eligible for return. Any returns that do not comply with these conditions will not be accepted.

Kindly note that the right to return products does not extend to:

• Customized items ordered per customer specifications from the manufacturer.
• All accessories, including light bulbs.
• We are unable to accept returns, cancellations, or exchanges for bulk orders of the same product (defined as three or more of the same item). If you plan to order in large quantities, we recommend purchasing one initially to ensure it meets your requirements. For any inquiries, please reach out to us at [email protected], and we'll assist you promptly.

Please note:

The colors displayed on the website may slightly differ due to variations in computer image resolution and monitor settings. Additionally, manual measurements may result in slight differences in dimensions. Please consider colors and dimensions as approximate references. For accurate information, kindly refer to the actual product received.

How to initiate a return?

• Send an email to [email protected] containing a description of the return reason and details of the item intended for return.
• Upon receiving your email, we will review your request.
• Once your return application is approved, you will receive an email confirming the return approval.
• Upon confirmation, you have 7 days from the date of receiving return approval to ship the item you wish to return. Please note that the shipping fee will be your responsibility.
• After dispatching the item, please email us the tracking number, tracking URL, and photos. Including images of the item in its original packaging at the time of return ensures its association with our site.
• Once we receive the returned item, we will assess its eligibility according to our Return & Refund Policy. If eligible, we will proceed with issuing a refund to you. However, if the item does not meet the criteria, we reserve the right to decline the refund.

Our customer service team strives to reply to your email within 24 hours on business days. Please note, during weekends and holiday periods, our response time may be delayed to 24-48 hours. Kindly ensure to regularly check your inbox for our reply email. In case you don't find it, we recommend checking your spam or junk folder. Thank you for your understanding in advance.

Refund

• Once we receive the eligible returned item as per our Return & Refund Policy, we will proceed with the refund process.
• The refund will be credited to your original payment account following the refund procedure. (PayPal: 1-2 days; Credit card: 3-5 days)
• Please note, due to fluctuations in exchange rates, the final amount received may differ from your initial payment.
• Kindly note that any shipping fees paid are non-refundable.

Return Address

We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.

If you encounter any problems during shopping on our website, please contact us at [email protected] for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.

If you have any questions about our Return & Refund Policy, please contact us at [email protected]

Q&A

The item is damaged when I receive it?

If your product arrives with broken glass or dented shades or frames, this isn't classified as a defective item and cannot be returned. In such instances, we offer replacements for the glass or shades at no extra cost. Should you prefer a return instead of a replacement, it will be considered a standard return subject to restocking fees of up to 35%. Additionally, we retain the right to deduct all outbound shipping fees from the refund amount.

The item received is not the same product as my order?

• We recommend verifying your order details initially to ensure accuracy.
• Any shipments with items received incorrectly should be reported within one week of receiving the item.
• In the event of an incorrect item delivery, we commit to providing the correct product within 8 weeks upon receiving your notification. We cover all shipping fees for returning the incorrect item and for delivering the correct product.
• If you prefer a return instead of an exchange, treating the order as a standard return, you'll be subject to charges of up to 35% for our storage, order preparation, and shipping costs.

Can I refuse to take delivery of the item which has been shipped?

Once your order has been dispatched, it cannot be halted. Should you refuse delivery, a fee ranging from 30% to 50% of the order amount will apply, covering our storage, order preparation, and shipping costs. This charge will be deducted from your item(s) refund.

In cases of force majeure, like damage or defects, promptly contact our customer service team at [email protected] for a suitable resolution.

Returned items are damaged?

Please ensure proper packaging when returning the item. Damaged returns cannot be refunded. If the returned item arrives damaged, it's advisable to file a claim with the shipping company (carrier) and inform us about the damaged products for further instructions. We will retain the damaged product for 30 days only.

When will I receive the refund?

For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: support@fanlamps.com and we will get back to you as soon as possible.

Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer defects?

If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.

About warranty?

Some items are covered by one-year warranty from the date of purchase. For details, please contact us at [email protected]

Will I pay for the shipping fee when returning the item?

Yes.  The shipping fee for return shall be borne by you. The actual amount may vary with different carriers.